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Managed Helpdesk Solution |
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Request Tracker
IE Internet is pleased to offer a managed Request Tracker hosting solution. Request Tracker (RT) is a ticketing system that allows a group of people to manage customer issues, customer requests and company tasks. We have years of experience delivering enterprise-grade professional hosting solutions. Our unrivalled technical competence means that we can provide your company with a managed RT solution that will ensure efficient handling of large volumes of enquiries and users. Our staff are on hand to install and modify RT to reflect your company's business logic and processes. The RT platform was developed in 1996, and is used by customer support staffs, IT managers, developers and corporate departments worldwide. IE Internet has been managing RT since 2005 for clients that have as many as 15,000 users opening an average of 1,500 tickets per month. We have implemented and provided support for many RT installations.
Examples of current uses of RT are: - helpdesk
- trouble ticketing
- internal IT support
- sales
- billing issues
- specific promotions/campaigns
- project management
- to-do-lists
- managing a community of users
Our experts at IE Internet are on hand to help install RT and also to customise RT to meet the specific needs of your business.
For further information on RT or to discuss your company's requirements, please give our RT sales team a call on 01-280 5000.
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